Frequently Asked Questions

Everything you need to know about your audio gear and orders.

How are turntables and speakers packaged for shipping?

We use double-walled cardboard boxes and specialized protective foam to ensure fragile high-fidelity equipment arrives in perfect condition. Every shipment is fully insured against transit damage.

What is your return policy for opened electronics?

We offer a 30-day return window. Please note that opened electronics may be subject to a restocking fee, and items must be returned in their original packaging with all accessories included.

Do you offer international shipping for heavy audio equipment?

Yes, we ship globally. Shipping rates and delivery times for international orders are calculated at checkout based on the weight of the equipment and your destination country.

Are the products sold on TurntableLab.com covered by warranty?

All new products come with a full manufacturer's warranty. Turntable Lab is an authorized dealer for every brand we carry, ensuring your investment is protected.

Can I get help setting up my new turntable system?

Absolutely. Our expert staff provides digital setup guides with every purchase, and you can contact our technical support team for one-on-one assistance with calibration and wiring.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for larger equipment purchases.